Benefits of Hiring the Services of a Call Center in the Philippines
The Philippines has been slowly dominating the call center industry in Asia. In 2004, the country claimed to have a 20% share of the market, and just about 5 years later, it already holds 54% of the market in the whole world, offering services to companies in the US, Australia, UK and other European countries. With this great leap and stellar reputation, it is only natural for many business owners to invest on the services of a call center in the Philippines.
Companies get many benefits in engaging in business with a Philippine call center. Aside from the cost-effectiveness that they get out of it, they are also getting the kind of service and level of quality they are looking for. Offshore call center companies in the country are known to offer services that are aligned with their client's business goals. Unlike those in India which services are generic, Philippine BPO companies taking on such business functions have earned a positive reputation for providing services tailored to suit the needs and demands of businesses of various types, industries, and life stage.
BPO services provided by the Philippine workforce have also been much appreciated because of its human resources and workforce. English is the second language of the Philippines and this fact saves a lot of training cost for clients. Agents are strictly screened for language proficiency and are given functions in line with their skills set. The screening process replicates that of international standards to give clients nothing but globally competitive service.
Companies assess and evaluate applicants efficiently to ensure that the work meets the exact requirements specified by the clients. At the same time, clients are involved in putting the right people in their team. Offshore companies encourage partners to have a say in the training process to input specific requirements needed in the service they want to have. All these practices ensure client satisfaction, which in turn contributions to client retention.
Another striking benefit that companies would get out of this business engagement is client dedication. These BPO companies make sure to treat the clients with utmost dedication and serve them with transparency. They give access to important data and information that clients and partners need to know like the achievements and concerns all through the course of the operations.
A leading call center in the Philippines can bring heaping benefits to any business where it may be in the world. The country's co-called sunshine industry brings to the world global talent for competitive costs. Outsourcing in the Philippines is 85% more affordable and cost-effective.
Global clients coming from the wide spectrum of industries have been doing business with call centers in the Philippines for years. In fact, almost half of the largest companies affiliated to the Fortune 50 have entrusted their customer relations function to the BPO companies in the country. More than being clients, they are already considered as strategic partners that contribute much to the development of the industry.
These are just some of the advantages that global clients would get out in making business with the call center industry in the Philippines. At the end of the day, the deliveries and service rendered all add up to raise the client's return of investments and profits.